Policy/FAQs

TollPass Policy

Alamo

Enterprise

National

FAQS

How am I billed for transponder rental, TCC fees and tolls?

The transponder rental fee will appear on your rental agreement and is paid at the same time and with the same method of payment as the charges for your rental vehicle.

TCC fees will be charged to the debit or credit card on file with your Rental Agreement once the toll data is received from the toll authorities, which can take approximately 4-6 weeks.

Tolls and administrator charges will be charged to the debit or credit card on file with your Rental Agreement once the toll data is received from the toll authorities, which can take approximately 4-6 weeks.

What if I didn’t pay for my rental with a debit or credit card?

Renters who don’t have a valid debit or credit card on file will receive an invoice in the mail.

How can I obtain my charges for this service?

Alamo

Enterprise

National

How can I get more information on toll roads covered by one of your programs?

I have more questions. Where can I get additional information or help?

Alamo

Enterprise

National

Northeast US

What are my options to drive on the toll roads covered by the TPD Program in the Northeastern US?

You may use your own personal EZ Pass transponder or account. We will not charge you a fee for using your personal EZ Pass transponder or account. Contact your transponder issuer for details on how to use your personal transponder or account with your rental vehicle. Some issuers may require you to register a rental vehicle with your account within a certain timeframe.

You may use the cash toll lanes (where available) and pay for your tolls as you incur them.

You may utilize our TollPass™ Service, which currently consists of the following three options:

  1. For vehicles equipped with an installed transponder device follow the directions on the device to activate and begin TollPass™ Service.
  2. If your vehicle is not equipped with an installed transponder device or if you have not activated your installed transponder device or you utilize toll roads without otherwise paying the applicable toll, we will automatically enroll you in our TollPass™ Service.
     
    The charge for the TollPass™ Service under options 1 and 2 above is $3.95 – $4.95 per usage day, not to exceed $30.00 per rental period, plus the amount of each toll. There is no TollPass™ Service charge on rental days that you don’t use a toll road. The TollPass™ Service charge and the amount of each toll will be charged to the debit or credit card on file with your Rental Agreement and will appear separately from Rental Agreement charges on your credit or debit card statement. (See Additional Terms and Conditions below).
  3. At certain locations you may also have the option to rent a transponder device from us at the rate of $3.95 – $4.95 per rental day, not to exceed $30.00 per rental period, plus the amount of each toll. The transponder rental charge will appear on your Rental Agreement; toll charges will appear on your credit or debit card statement separate from rental charges. No credit is provided for days the rented transponder is not utilized. (See Additional Terms and Conditions below).

Additional Information

How are tolls billed to me?

Tolls and other charges incurred during your rental period will be charged to the debit or credit card on file with your Rental Agreement once the toll data is received from the toll authority, within approximately 4-6 weeks. Renters who don’t have a credit or debit card on file will receive an invoice for all toll-related charges.

How can I obtain my charges for these services?

What is the coverage area?

Alamo

Enterprise

National

Chicago

Alamo

Enterprise

National

Northern California

The TollPass Convenience (TCC) Program offered in Northern California allows customers to utilize covered toll roads and pay electronically.

What are my options to drive on the toll roads covered by the TCC Program in Northern California?

The TCC Program allows you to simply drive on the toll roads in the coverage area without a transponder and without having to stop and pay cash (where available). If you drive on a covered toll road you will be automatically opted in to our TollPass Convenience (TCC) Program. A photo of your rental vehicle’s license plate will be taken by the toll plaza and you will be billed a TCC fee of $3.95 – $4.95 per usage day, not to exceed $30.00 per rental period, plus the amount of each toll. There is no TollPass service charge on rental days that you don’t use a toll road.

You may use the cash toll lanes and pay for your tolls as you incur them. Be sure to request and save receipts for any tolls paid in cash. Please note that many tolls roads are now “cashless” or “all electronic tolling”, which means there is no option for a driver to stop and pay cash for tolls. These roads are indicated with an *(asterisk) on our interactive coverage map.

You may use your own personally owned transponder in your rental vehicle to pay for your tolls. We strongly recommend that you contact your transponder issue for details on how to use your device in your rental vehicle prior to driving on toll roads. Transponder coverage is not universal and requirements and toll road coverage varies greatly between different toll authorities.

Alamo

Enterprise

National

Southern California

The TollPass Convenience (TCC) Program offered in Southern California allows customers to utilize covered toll roads and pay electronically.

What toll roads are covered in Southern California?

Our TCC Program covers the 73, 133, 241 and 261 toll roads only.

What are my options to drive on the toll roads covered by the TCC Program in Southern California?

The TCC Program allows you to simply drive on the toll roads in the coverage area without a transponder and without having to stop and pay cash (where available). If you drive on a covered toll road you will be automatically opted in to our TollPass Convenience (TCC) Program. A photo of your rental vehicle’s license plate will be taken by the toll plaza and you will be billed a TCC fee of $3.95 – $4.95 per usage day, not to exceed $30.00 per rental period, plus the amount of each toll. There is no TollPass service charge on rental days that you don’t use a toll road.

You may use the cash toll lanes and pay for your tolls as you incur them. Be sure to request and save receipts for any tolls paid in cash. Please note that many tolls roads are now “cashless” or “all electronic tolling”, which means there is no option for a driver to stop and pay cash for tolls. These roads are indicated with an * (asterisk) on our interactive coverage map.

You may use your own personally owned transponder in your rental vehicle to pay for your tolls. We strongly recommend that you contact your transponder issue for details on how to use your device in your rental vehicle prior to driving on toll roads. Transponder coverage is not universal and requirements and toll road coverage varies greatly between different toll authorities.

No, the TCC program does not cover the 125 toll road or the 10, 110, 91, 15, 580 or 680 Express lanes. These toll roads require the use of a transponder. You may utilize the non-express/HOV lanes on these roads as those lanes are not tolled.

Alamo

Enterprise

National

Louisville KY

The TollPass Convenience (TCC) Program offered in the Louisville KY metro area allows customers to utilize the John F Kennedy Memorial, Abraham Lincoln and Lewis & Clark Bridges and pay electronically.

What is the coverage area in the Louisville KY metro area?

Can I pay cash at a toll plaza to use those bridges?

No. These bridges do not have toll plazas and do not accept cash.

What are my options to drive on the toll roads covered by the TCC Program?

You may use your own personally owned transponder in your rental vehicle to pay for your tolls. We strongly recommend that you contact your transponder issue for details on how to use your device in your rental vehicle prior to driving on toll roads. Transponder coverage is not universal and requirements and toll road coverage varies greatly between different toll authorities.

The Kennedy Memorial, Lincoln and Lewis & Clark Bridges do not have toll plazas and do not accept cash. You may avoid our TCC fees by utilizing one of the other non-tolled bridges in the area, such as the George Rogers Clark Memorial Bridge (Second Street Bridge) or the Sherman Minton Bridge (I-64).

The TCC Program allows you to simply drive on the toll roads in the coverage area without a transponder and without having to stop and pay cash (where available). If you drive on a covered toll road you will be automatically opted in to our TollPass Convenience (TCC) Program. A photo of your rental vehicle’s license plate will be taken by the toll plaza and you will be billed a TCC fee of $3.95 – $4.95 per usage day, not to exceed $30.00 per rental period, plus the amount of each toll. There is no TollPass service charge on rental days that you don’t use a toll road.

Alamo

Enterprise

National

All Other Areas

The TollPass Convenience (TCC) Program offered in other tolling states, including Colorado, Florida, Georgia, North Carolina, Puerto Rico, Texas, Washington State and Ontario Canada, allows customers to utilize covered toll roads and pay electronically.

What are my options to drive on the toll roads covered by the TCC Program?

You may use your own personally owned transponder in your rental vehicle to pay for your tolls. We strongly recommend that you contact your transponder issue for details on how to use your device in your rental vehicle prior to driving on toll roads. Transponder coverage is not universal and requirements and toll road coverage varies greatly between different toll authorities.

You may use the cash toll lanes and pay for your tolls as you incur them. Be sure to request and save receipts for any tolls paid in cash. Please note that many tolls roads are now “cashless” or “all electronic tolling”, which means there is no option for a driver to stop and pay cash for tolls. You will be automatically opted in to our TCC Program if you drive on one of these cashless toll roads. These roads are indicated with an * (asterisk) on our interactive coverage map.

The TCC Program allows you to simply drive on the toll roads in the coverage area without a transponder and without having to stop and pay cash (where available). If you drive on a covered toll road you will be automatically opted in to our TollPass Convenience (TCC) Program. A photo of your rental vehicle’s license plate will be taken by the toll plaza and you will be billed a TCC fee of $3.95 – $4.95 per usage day, not to exceed $30.00 per rental period, plus the amount of each toll. There is no TollPass service charge on rental days that you don’t use a toll road.

Alamo

Enterprise

National